NeetoCal
London, UK
Community Interest Company
Reimagining Headstrong Pro’s scheduling journey
Client
Headstrong Pro
Industry
Health Care
Headstrong Counselling is a Community Interest Company and a mental health counselling service provider in London. They provide remote therapy sessions to people experiencing mild to moderate health challenges.
Challenge
Before using NeetoCal into their operations, Headstrong Pro faced several challenges. Managing the diverse schedules and preferences of over 70 counsellors was a daunting task, leading to scheduling conflicts and inefficiencies. Coordinating different video conferencing platforms caused communication breakdowns. Manual payment splitting added administrative burdens and compensation delays. Without a system for recurring meetings, clients faced inconvenience in scheduling multiple sessions, leading to potential loss of business.
Solution
NeetoCal has many features that resolved Headstrong Pro's challenges. It helped counsellors with flexible scheduling options, improved communication via streamlined video conferencing support, and automated payment splitting for prompt compensation. Additionally, NeetoCal's recurring meeting feature enhanced client convenience, fostering business growth and satisfaction.
Flexible Scheduling
Headstrong Pro has 70+ counsellors on its platform. Headstrong Pro uses NeetoCal to allow their counsellors to have the flexibility of working as per their schedule. It means all the counsellors are free to pick the schedule that works best for them. Some counsellors work on Mondays, Thursdays, and Fridays, and some work only on Tuesdays. What time you work is also 100% controlled by them.
Customized Video Conferencing
Some people prefer Zoom, and some prefer Google Meet. Headstrong Pro allows to pick the video conferencing software of their choice. NeetoCal supports Zoom, Google Meet, and much more. It means counselors don't need to leave the tool they are used to working with.
Streamlined Payment Processing
Headstrong Pro uses the payment splitting feature of NeetoCal. With this feature, the payment made by the client is automatically split between Headstrong Pro(the company) and the counselors (the service provider). It means no one needs to wait till the end of the month to tally the number and then to make the payment. It reduces the hassle for Headstrong Pro, and the counselors are paid when the therapy session ends.
Enhancing Client Engagement
With the recurring payment feature of NeetoCal, Headstrong has experienced an uptick in the number of clients choosing to have more sessions. Clients have complete flexibility in how many more sessions they want. The best part is that the client is not charged for all future meetings at the time of the booking. The client's card is charged a few days before the actual meeting.
Testimonial
“Our mental health company has greatly benefited from the intuitive design and seamless functionality of the NeetoCal scheduling platform, making appointment management hassle-free for both therapists and clients. Particularly useful are the integrations which streamline our workflow and enhance our ability to deliver effective, timely counselling services”
Result
After using NeetoCal, Headstrong Pro experienced significant improvements in streamlining their business operations. Integration with video conferencing tools improved communication, while automated payment splitting eased administrative burdens, ensuring timely compensation. NeetoCal's recurring meeting feature enhanced client flexibility, driving retention and business growth. NeetoCal made Headstrong Pro's ways of doing things better, helping things run more smoothly and improving outcomes for clients.
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